Privacy Policy

Privacy Policy

Effective date: 21 September 2026

Welcome to WanderGO Holidays.

When you book a holiday, make an enquiry or communicate with us, you provide us with information that is necessary for us to plan, arrange and deliver your travel services. We take the security of that information seriously.

This Privacy Policy explains what information we collect, how we use it, and with whom we may share it.

This policy applies to information collected through www.wandergo.in, our social media channels, our office, and any booking or enquiry made with us — including by phone, WhatsApp, email, website or in person.

1. Information We Collect

Depending on the nature of your enquiry or booking, we may collect:

Personal and contact information

Name
Mobile number
Email address
Postal address
Date of birth
Gender

Travel and identity information

Passport details
Nationality
Passport issue and expiry dates
Copies of passports and other travel documents
Visa-related information
Other information required by airlines, hotels, immigration authorities or travel service providers

Tax information

We may collect your PAN and other tax-related information where required for applicable tax, TCS, GST or reporting requirements.

Travelling party information

If you provide information relating to family members, co-travellers or other passengers, you confirm that you are authorised to provide that information to us for the purpose of arranging the travel.

Travel preferences and special requirements

We may collect information relating to:

Food and dietary preferences
Room preferences
Accessibility requirements
Special assistance
Other information you voluntarily provide to help us arrange your travel

Communications

We may retain relevant communications and information arising from your interactions with us, including:

Phone calls
WhatsApp conversations
Emails
Enquiries
Booking discussions
Feedback and complaints
Call notes and customer-service records

Payment information

Payments are processed through our payment gateway and banking partners.

We do not store your full card number, CVV, UPI PIN or net-banking credentials. We may receive transaction information such as the transaction reference, amount, payment status and other information necessary for reconciliation and accounting.

Website and technical information

When you use our website, we may collect technical information such as your IP address, browser type, device information, pages visited and usage information through cookies and similar technologies.

2. Why We Collect Your Information

We collect and use information primarily to sell, arrange, manage and deliver travel services to you.

This includes:

Processing enquiries and bookings
Arranging flights, hotels, transfers, sightseeing, activities and other travel services
Processing visa and immigration-related requirements
Communicating with you regarding your booking
Sending invoices, payment confirmations and travel documents
Coordinating changes, cancellations and refunds
Providing customer support
Meeting applicable tax, accounting and legal requirements
Preventing fraud, misuse or unauthorised transactions
Improving our services and customer experience
Sending information about our travel products and offers
Protecting our business and enforcing our terms and policies

We may also use information where reasonably necessary to comply with applicable law or respond to lawful requests from government or regulatory authorities.

3. Who We Share Your Information With

Travel requires information to be shared.

When you book a holiday with WanderGO, we may provide relevant information to the companies and individuals required to deliver your trip.

This may include:

Airlines and other transport operators
Hotels and resorts
Ground operators and destination management companies
Tour guides and activity providers
Visa and immigration service providers
Travel insurance companies
Payment gateways, banks and payment service providers
Technology, CRM, communication and booking platforms
Other vendors and service providers involved in delivering your booking
Government, immigration, tax, regulatory or law-enforcement authorities where required

We share only the information reasonably required for the relevant purpose, but we cannot arrange travel services without sharing necessary passenger and booking information with the appropriate travel providers.

Third-Party Service Providers

Once information is provided to an airline, hotel, ground operator, destination management company, visa provider, insurer, technology provider or other third-party service provider, that information may be stored, processed and handled by that organisation in accordance with its own systems, policies and applicable laws.

WanderGO is not responsible for the independent privacy, security, storage, retention, use or processing practices of third-party service providers.

You acknowledge that such third parties may have their own privacy policies and terms, and their handling of your information is outside WanderGO's direct control.

4. International Sharing of Information

Travel frequently involves services outside India.

If you travel internationally, your information may be transferred to and processed by airlines, hotels, ground operators, destination management companies, visa providers and other service providers located in India or in the country you are visiting.

Such sharing may be necessary to process your booking, provide travel services, complete immigration or visa formalities, or otherwise deliver your trip.

Once information is transferred to an overseas service provider, its handling and processing of that information is subject to the provider's own systems, policies and applicable laws.

5. WhatsApp, Phone Calls and Other Communications

We may communicate with you through phone calls, WhatsApp, SMS, email and other communication channels.

These communications may relate to enquiries, quotations, bookings, payments, travel documents, itinerary changes, customer support and other matters connected with our services.

Where appropriate, communications may be handled through third-party communication and cloud-telephony platforms used by WanderGO.

Such platforms may process communication data on our behalf in accordance with their respective terms and privacy practices.

6. Call Recording and Communication Records

For customer service, training, quality control, security, dispute resolution and record-keeping purposes, phone calls with WanderGO may be recorded and/or logged.

We may also retain relevant WhatsApp messages, emails, enquiry details, call notes and other communications relating to your interaction with us.

7. Marketing and Promotional Communications

We may use your contact information to communicate information about WanderGO holidays, destinations, offers and other travel products.

You may receive such communications through channels including WhatsApp, phone, SMS or email.

We may also use customer information to understand demand, improve our marketing and improve the relevance of our travel offerings.

8. Cookies and Website Technologies

Our website may use cookies, analytics tools and similar technologies to:

Operate the website
Remember preferences
Understand website usage
Measure advertising and marketing performance
Improve our services and website

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

9. Data Security

We take reasonable technical and organisational measures to protect information in our possession against unauthorised access, misuse, loss or alteration.

Access to customer information may be restricted to employees, contractors and service providers who require it for legitimate business purposes.

However, no internet transmission, electronic system or method of storage can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with applicable legal, tax and accounting requirements.

When information is no longer required, we may securely delete or anonymise it.

11. Your Responsibility

When you provide information to WanderGO, you are responsible for ensuring that the information you provide is accurate and that you have the necessary authority to provide information relating to other passengers or travellers.

You should also ensure that information and documents supplied to us are genuine, accurate and up to date.

12. Third-Party Websites

Our website, social media pages and communications may contain links to third-party websites and services.

WanderGO does not control these websites and is not responsible for their content, security, privacy practices or handling of personal information.

You should review the applicable policies of those third parties before providing them with information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable law.

The latest version will be published on our website with the revised effective date.

14. Contact Us

For questions relating to this Privacy Policy or the handling of information by WanderGO, you may contact us at:

WanderGO Holidays

Ground Floor, 1-10-1/A, Ashok Nagar, Street No. 5,
Near Andhra Bank, Hyderabad, Telangana 500020, India

Email: contact@wandergo.in

Grievance Officer:
A Mahesh Kumar, Operations Manager
Email: mahesh@wandergo.in
Phone: +91 87904 27678

We aim to acknowledge communications within 48 hours and address them within a reasonable period, subject to the nature of the request and any applicable legal requirements.